Automatically Resolve And Dispute

As the largest appliance manufacturer in the world, Whirlpool's Credit Department was spending up to 240 manpower hours a week processing and resolving shortage claims from retail partners like Amazon, Home Depot, Lowes, Best Buy, and Bed, Bath, and Beyond. In this case study, you will learn how Whirlpool:

• Saved an estimated 75% of processing time for each shortage claim.
• How they reallocated credit resources from hundreds of man-hours that were recovered.
• Can now recover more dollars because they are able to dispute every single shortage claim.

Walmart is constantly taking back money from vendor invoices, and for suppliers or distributors, this could equate to thousands of claims a month. In this case study we look at two distributors that leveraged automation to battle Walmart claims.

• Learn how a video game distributor 2 years behind in claims processing, caught up in weeks!
• Also, learn how an apparel distributor saved 400+ manpower hours quarterly with retailer claims automation!
• Both distributors are now painlessly managing Walmart's claims and processing up to 1,500 a month!

iNymbus is a service provider that automatically resolves and disputes chargebacks for you.

• In about 90 days, a book distributor implemented cloud-robotic processing and brought their chargebacks to ZERO.
• They are now current on their Amazon chargebacks for the first time EVER.
• The cost was minimal compared to the manpower costs and mental fatigue surrounding in-house manual retailer chargeback processing.

Q: Before you had automation to process claims from shippers like FedEx and UPS, what was the day-to-day or triggering event that made you say, “You know, maybe there’s a better way?”

Tony Warfield: You may have heard of a company called Walmart. Obviously the volumes are incredibly high with the number of suppliers they have, and they are incredibly complex. They would email us these freight issues, and we would basically take data from the email, typing into one system, inputting into another system, and typing into another system. We started looking for some sort of simple, automated solution to manage the kind of repetitive nature of claims processing.

Warner Bros. struggled with their retail partners' different portals, from navigation to data and documents required, to the compilation order of the documents necessary for each claim package. The time and monies involved in accomplishing processing retailer claims manually showed that it usually took a very motivated and trained resource between 5 to 8 minutes to organize a claim and 5 to 7 minutes to upload a claim into the portal. That's a total of 1 to 15 minutes per claim.