iNymbus automatically resolves and disputes deductions and chargebacks using RPA technology at 1/6th the cost and 30x faster than manual methods
Specialized Robotic Process Automation (RPA) uploads denied claim packets to retail vendor or shipper carrier portals and submits disputes on our customer's behalf. Not only are processing costs reduced dramatically via elimination of manual labor, but companies can take back revenue from previously invalid and undisputed retailer and shipper claims (shortages, chargebacks, returns, and pricing, etc.)
Accounts receivable deductions management processes can be challenging and tedious. Boost your Amazon and Walmart credit and collections team using iNymbus DX. Our RPA and AI technology auto-resolves claims 30x faster and at 1/6th the cost of manual methods.
Walmart is constantly taking back money from vendor invoices, and for suppliers or distributors, this could equate to thousands of claims a month. In this case study we look at two distributors that leveraged automation to battle Walmart claims.
iNymbus is a service provider that automatically resolves and disputes chargebacks for you.
Q: Before you had automation to process claims from shippers like FedEx and UPS, what was the day-to-day or triggering event that made you say, “You know, maybe there’s a better way?”
Tony Warfield: You may have heard of a company called Walmart. Obviously the volumes are incredibly high with the number of suppliers they have, and they are incredibly complex. They would email us these freight issues, and we would basically take data from the email, typing into one system, inputting into another system, and typing into another system. We started looking for some sort of simple, automated solution to manage the kind of repetitive nature of claims processing.
Warner Bros. struggled with their retail partners' different portals, from navigation to data and documents required, to the compilation order of the documents necessary for each claim package. The time and monies involved in accomplishing processing retailer claims manually showed that it usually took a very motivated and trained resource between 5 to 8 minutes to organize a claim and 5 to 7 minutes to upload a claim into the portal. That's a total of 1 to 15 minutes per claim.
I wasn't even aware there was a solution like iNymbus. Our issues are volume related - we ship directly to stores. Onboarding took about 2 weeks once we provided the data pieces need to process the deduction claims. They get everything done so quickly. iNymbus pumps out the whole month, over 1,000 claims, in less than a week. We have found that our claims are 99% recoverable and are mostly taken in error.
Walmart changed something in their process or system, and we couldn't keep up. All we were doing was plugging holes, now iNymbus plugs them automatically. It gives our staff the ability to figure out where those holes are coming from in the first place. iNymbus is our knight in shining armor that says, "Not so fast Amazon. We've got our own little robot army and we are going to fight you each step of the way."
We were on a settlement basis with Walmart, but eventually they stopped making good offers. In order to increase refunds, we were going to have to start disputing every claim. It would take eight minutes for each claim to process the dispute and we didn't have that kind of time or that many people. We got on the phone with iNymbus and in less than 3 weeks we were up and running. Immediately we had disputed thousands of claims and we have seen extreme differences in pay backs.