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Retailer Shipper Claims Chargebacks

Automatically Resolve And Dispute

Retailer Chargebacks & Deductions, Shipper Claims and Returns

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Who Is iNymbus For?

Suppliers, Manufacturers, and Distributors

  • Who sell product or ship to a variety of retail partners and shippers 
  • Who use any combination of ERP systems and internal manual processes 
  • Who want to:
    • Save hundreds of manpower hours
    • Reduce costs by 80% or more
    • Recover lost revenue by capturing 100% of deductions
    • Increase speed and efficiency by 30%
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FREE Deductions/Chargeback Audit
Ready to learn more about how iNymbus uses cloud robotic automation to resolve and dispute deductions and chargebacks automatically? Get a complimentary Deductions/Chargeback Audit which will include an overall ROI for implementation of DeductionsXchange. No risk or obligation.
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Case Studies

Whirlpool case study
Featured Resource

Whirlpool Corporation Freed From Manual Deduction Processing

As the largest appliance manufacturer in the world, Whirlpool's Credit Department was spending up to 240 manpower hours a week processing and resolving shortage deductions from retail partners like Amazon, Home Depot, Lowes, Best Buy, and Bed, Bath, and Beyond. In this case study you will learn how Whirlpool:

  • Saved an estimated 75% of processing time for each shortage deduction.
  • How they reallocated credit resources from hundreds of man hours that were recovered.
  • Can now recover more dollars because they are able to dispute every single deduction.
Download PDF
Walmart case study
Featured Resource

Two Distributors Fought Walmart Deductions With Automation and Won!

Walmart is constantly deducting money from vendor invoices, and for suppliers or distributors this could equate to thousands of deductions a month. In this case study we look at two distributors that leveraged automation to battle Walmart deductions. 

  • Learn how a video game distributor 2 years behind in deduction processing, caught up in weeks!
  • Also learn how an apparel distributor saved 400+ manpower hours quarterly with deduction automation!
  • Both distributors are now painlessly managing deductions and processing up to 1,500 claims a month!
Download PDF
Book Distributor case study
Featured Resource

A book distributor fights Amazon chargebacks with automation and wins!

DeductionsXchange is a service that automatically resolves and disputes deductions and chargebacks for you.

  • In about 90 days, a book distributor implemented cloud-robotic processing and brought their chargebacks to ZERO.
  • They are now current on their Amazon chargebacks for the first time EVER.
  • The cost was minimal compared to the manpower costs and mental fatigue surrounding in-house manual retailer deduction processing.
Download PDF
D&H case study
Featured Resource

D&H Distributing uses robotic automation processing against freight claims to save time, reduce deductions, and re-allocates resources!

Q: Before you had automation to process deductions and chargebacks, what was the day-to-day or triggering event that made you say, “You know, maybe there’s a better way?”

Tony Warfield: You may have heard of a company called Walmart. Obviously the volumes are incredibly high with the number of suppliers they have, and they are incredibly complex. They would email us these freight issues, and we would basically take data from the email, typing into one system, inputting into another system, and typing into another system. We started looking for some sort of simple, automated solution to manage the kind of repetitive nature of deductions.

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Warner Bros case study
Featured Resource

Warner Bros. Reduced Deductions and Chargeback Processing Costs by 80%

Warner Bros. struggled with their retail partners' different portals, from navigation to data and documents required, to the compilation order of the documents necessary for each claim package. The time and monies involved in accomplishing processing deductions manually showed that it usually took a very motivated and trained resource between 5 to 8 minutes to organize a claim and 5 to 7 minutes to upload a claim into the portal. That's a total of 1 to 15 minutes per claim.

Download PDF
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iNymbus has given us the chance to delve into other areas that need more attention to get to the root cause. Our biggest goal is to stop deductions from happening instead of just constantly working to fight them. Our team now has more time and they absolutely love it. They no longer have to complete tedious, idle work. On top of that, more dollars are coming in the door!

Lisa Kiewel - Shared Service Operations Manager, Whirlpool Corporation
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I wasn't even aware there was a solution like iNymbus. Our issues are volume related - we ship directly to stores. Implementation took about 2 weeks once we provided the data pieces need to process the deductions. They get everything done so quickly. iNymbus pumps out the whole month, over 1,000 claims, in less than a week. We have found that our claims are 99% recoverable and are mostly taken in error.

Elaine Brockopp - Accounts Receivable Manager, U&I Entertainment
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Walmart changed something in their process or system, and we couldn't keep up. All we were doing was plugging holes, now iNymbus plugs them automatically. It gives our staff the ability to figure out where those holes are coming from in the first place. iNymbus is our knight in shining armor that says, 'Not so fast Amazon. We've got our own little robot army and we are going to fight you each step of the way.

Tony Warfield - VP of Credit Services, D&H Distributing
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We were on a settlement basis with Walmart, but eventually they stopped making good offers. In order to increase refunds, we were going to have to start disputing every claim. It would take eight minutes for each claim to process the dispute and we didn't have that kind of time or that many people. We got on the phone with iNymbus and in less than 3 weeks we were up and running. Immediately we had disputed thousands of claims and we have seen extreme differences in pay backs.

Rebecca Cassel - Distributor
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Latest Blog Posts

11/11/2019

Ready or not, the holiday shopping season is upon us. More retailers than ever before are abandoning malls as online shopping continues to rise. ...

11/4/2019

We are excited to be attending the 2019 RVCF Annual Fall Conference this week, and hope to meet you at our booth #26 in the exhibit hall, where...

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Our Customers Come From a Variety of Industries

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D&H Distributing
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Core-Mark
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Ingram
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